Cloud-based phone systems are not tied to a single geographic location

Pros

Voice quality

Bandwidth dependent

Power dependent

Emergency call concerns

Security

Reliability

Cons

P

C

VOIP

Voice Over Internet Protocol

VoIP and cloud-based systems makes it difficult to accurately trace a 911 call. An option is to enable Enhanced 911, or E911, in which a physical address is set to appear when a 911 call is made.

Because a cloud based system works over the internet it is possible to make work calls from just about anywhere. When cloud based business call is made, the recipient's caller ID shows the business ID that was set. The problem here is if that salesman calls 911 on the work phone, the address displayed is the set address which may not be the salesman's actual location.